Mostly, it's about trust! The worst case we've heard involved a motorist calling the number on the back of the truck in front of them and finding themselves talking to the driver, who promptly stopped and abused them.
Most callers are reluctant to get involved in a confrontation. Often, after an incident, tempers are frayed and direct contact produces more heat than light.How's My Driving gathers the facts, as the caller sees them, and provides an opportunity for a considered analysis and response.
Remember, you are not only enhancing you fleet's health & safety, you are protecting your reputation!